Contact us

For questions about employer-provided health insurance plans, pick from one of these teams:

• Member Services – 866-843-3461. If you’re already a member, our team can help answer your questions and find the information and resources you need.
• Group sales – 833-256-7040.If you’re an organization or broker looking for a new plan, our team can answer your questions and work with you to find the right solution.
• Membership accounting – 888-880-9114.If you’re an existing group plan client and have questions about billing or enrollment, our membership accounting team can help.
• Broker VIP – 800-828-1159.The Broker VIP line helps brokers get fast answers about eligibility, claims, benefits administration, plan details and much more.

If you need help with our Medicare plans, choose from one of our dedicated teams:

• Member Services – 888-360-0544 (TTY 711). We can help answer questions about coverage, finding a doctor or clinic, and much more.
• Individual Medicare sales – 888-360-0796 (TTY 711).We can assist with questions about our plans, enrollment and muchmuch more. You can also work with our brokers in Iowa and Illinois.

We’re available:

• From Oct. 1 through March 31: 8 a.m. to 8 p.m. CT, seven days a week
• From April 1 through Sept. 30: 8 a.m. to 8 p.m. CT, Monday – Friday

Brokers can also reach our Broker VIP line at 800-828-1159.The Broker VIP line helps brokers get fast answers about eligibility, claims, benefits administration, plan details and much more.

Website help at your fingertips – choose from one of the following:

• Members – If you’re having trouble signing in, you can retrieve your username or retrieve your password. Need help with something else? Call us at 877-726-0203.
• Employers – Call the employer web support team at 888-449-9598 or contact us online.
• Brokers – Call 800-298-4235 and ask for broker administration. You can also contact us online.