Contact us

Call Member Services at the phone number on the back of your ID card. This ensures you’re connected to someone who specializes in your plan right away.

If you don’t have your card, you can get answers by reaching out to our Member Services team:

• Group plan members (plans through work) – 866-843-3461. We take calls 7 a.m. to 6 p.m. CT, Monday - Friday
• Medicare members – 888-360-0544 (TTY 711). From Oct. 1 through March 31, we take calls 8 a.m. to 8 p.m. CT, seven days a week. From April 1 through Sept. 30, we take calls 8 a.m. to 8 p.m. CT, Monday - Friday.
  

Se puede llamarnos en español al 866-398-9119. Interpreters are also available for other languages.

HealthPartners can also help with general health questions, treatment advice, answers for new moms and moms-to-be, medication therapy management (MTM) and more. See all of the additional services we offer on our member support page at healthpartners.com.

If you’re shopping for health insurance, our sales teams are ready to assist.

• Group sales – 833-256-7040. If you’re an organization or broker looking for a new plan, our team can answer your questions and work with you to find the right solution.
• Individual Medicare sales – 888-360-0796. We can assist with questions about our plans, enrollment and much more. From Oct. 1 through March 31, we take calls 8 a.m. to 8 p.m. CT, seven days a week. From April 1 through Sept. 30, we take calls 8 a.m. to 8 p.m. CT, Monday - Friday. You can also work with our brokers in Iowa and Illinois.

Website help is at your fingertips. Just choose from one of the following:

• Members – If you’re having trouble signing in, you can retrieve your username or retrieve your password. Need help with something else? Call us at 877-726-0203.
• Employers – Call the employer web support team at 888-449-9598 or contact us online.
• Brokers – Call 800-298-4235 and ask for broker administration. You can also contact us online.

• Membership accounting – 888-880-9114. If you’re an existing group plan client and have questions about billing or enrollment, our membership accounting team can help.
• Broker VIP – 800-828-1159. The Broker VIP line helps brokers get fast answers about eligibility, claims, benefits administration, plan details and much more.