Legal notices

This policy is effective as of November 10, 2025.

This Privacy Policy (“Policy”) describes our practices related to Personal Information collected, used, and disclosed by HealthPartners UnityPoint Health and its affiliates (together “us,” “our” or “we”) on our website, www.healthpartnersunitypointhealth.com (the “Website”).

This Policy also describes how we manage and protect Personal Information (defined below) that you give us through the Website, how we use and share that information, and how you may exercise your rights with regard to your Personal Information.

By using the Website, you agree to our Website Terms of Use, which incorporates this Policy  and consent to our collection, use and disclosure of your Personal Information as described in this Policy. Please read this Policy carefully and do not continue to use the Website if you do not consent to the use of your Personal Information as described in this Policy.

We may update this Policy from time to time. We will notify you of changes to this Policy by posting an updated version on our Website and updating the “Last updated” date at the top of this page. We encourage you to visit and review this page frequently, so you are aware of any changes since your last visit to the Website. Your continued use of the Website after any update to the Policy will constitute your acceptance of the changes.

This Policy does not apply to protected health information that we collect from individuals pursuant to the Health Insurance Portability and Accountability Act (HIPAA). The privacy of Health Information is governed by the applicable Notice of Privacy Practices as outlined below:

• If you are a HealthPartners UnityPoint Health health plan member, please consult the Health Plan Notice of Privacy Practices (PDF) for a description of our privacy practices and your rights as a health plan member.
• If your employer is self-insured and HealthPartners UnityPoint Health administers your employer’s plan, please check with your employer for more information about your employer’s health plan’s privacy practices.

“Personal Information” is information that can identify you individually, either directly or in combination with other information. For example, we may collect Personal Information such as your name, email address and employment history when you apply for a position with HealthPartners UnityPoint Health, your email address and opinions when you participate in our surveys, your demographic information when sign up for volunteer opportunities, or ask us question.

The Website is not intended for minors under the age of thirteen without the permission of a parent or guardian. If you believe that a minor has submitted Personal Information on or through the Website without the consent and supervision of a parent or guardian, please contact us using the information provided below and we will delete such information in accordance with applicable law.

We maintain reasonable safeguards designed to protect your Personal Information and prevent unauthorized access when the Personal Information is in our control.

Although we use reasonable efforts to safeguard Personal Information, HealthPartners UnityPoint Health cannot and does not guarantee the confidentiality or security of Personal Information you send to us via the Internet or by email.

1. We may use and share your Personal Information obtained through our Website with our employees, contractors, and others to the extent necessary for any of the following purposes:
   1. To provide a product or service you have asked for or purchased.
   2. To send you information you have asked for.
   3. To promote our products or services to you.
   4. To enable you to provide feedback to us on our products and services.
   5. To improve the content, functionality, and usability of the Website.
   6. To contact you with information and notices related to your use of the Website.
2. We will share Personal Information to the extent necessary to comply with a subpoena, court or administrative order, law, rule, regulation, or similar requirement that we believe in good faith legally obligates us to share it.
3. We may use Personal Information to the extent necessary to protect our Website, our rights, and to avoid or minimize our liability. For example, we may use Personal Information to identify someone who is using our Website for an illegal purpose and disclose it to law enforcement or our attorneys to consider taking legal action.
4. We may share Personal Information with a new entity that controls us, or that we control, as a result of a corporate reorganization, such as a merger, acquisition or similar action.

We, and the vendors we work with, may automatically collect certain information about visitors to our Website using cookies and other technologies (collectively, “Cookies”) that help us to make our Website more useful to our visitors. This information may include IP addresses, device identifiers, language preferences, referring URLs, and browser and platform details (collectively, "Website User Data").

Cookies are small data files stored on a computer's hard drive that may help visitors navigate a website. Cookies may also provide information about visitors’ behavior on a website and help to customize the online experience for a visitor.

We do not collect information about your online activities over time and across different devices and online properties when you use the Website. Please note that our Website is not designed to respond to “Do Not Track” signals received from browsers. We may use third-party technology vendors in connection with your activity on certain pages of the Website. The tools these vendors provide help us control how Website User Data is collected by online tracking technologies. They also allow us to limit how certain types of Website User Data, such as details about your activity on our Website, may be transmitted to other parties.

To learn more about our privacy policies regarding your mobile device and the HealthPartners app, please refer to the mobile app privacy policy .

This site may contain links to websites operated by third parties other than HealthPartners UnityPoint Health. This Policy applies only to the Website and not to any third-party website. HealthPartners UnityPoint Health isn’t responsible for and has no control over the privacy policies and practices of third-party websites that we link to and we encourage you to read the privacy statements of each and every website that requests Personal Information from you before you provide any Personal Information.

Please note that, to make a seamless user experience, we allow some third-party sites to brand themselves to look like they are offered by HealthPartners UnityPoint Health. You can tell what terms apply by clicking on the “Privacy” or similar term in the universal footer at the bottom of the web page.

We may operate sweepstakes, contests, raffles and similar promotions (each, a “Promotion”) jointly sponsored or offered by third parties that may require submitting Personal Information. If you choose to participate in a Promotion, your Personal Information may be disclosed to third parties as described in the terms applicable to that Promotion. Insofar as the terms applicable to a particular Promotion conflict with this Policy, the terms applicable to the Promotion shall control.

Please note that HealthPartners UnityPoint Health is based in the USA and that personal information submitted to the Website will be transferred to a server in the USA and will be processed by staff operating in the USA. By submitting Personal Information through the Website to HealthPartners UnityPoint Health, you consent to this transfer, processing and storage. Please be aware that the data protection laws and regulations that apply to your Personal Information transferred to the United States or other countries may be different from the laws in your country of residence.

All questions and concerns about your privacy can be sent to privacy@healthpartners.com or by mail to:

HealthPartners
Attention: Office of Integrity and Compliance
8170 33rd Ave. S.
Bloomington, MN 55425

These terms of use are effective as of November 10, 2025.

Welcome to this HealthPartners UnityPoint Health website. By visiting or otherwise using this website (“the Site”), you are agreeing to the following Terms of Use. These Terms are a legal agreement between you and HealthPartners UnityPoint Health. By using this Site, you are agreeing to comply with and be bound by these Terms of Use. The Terms are in effect as of the date shown above and may have changed since the last time you visited the Site. Please read these terms and conditions of use carefully before using the Site.

By agreeing to these terms of use, you agree to the terms of our Website privacy policy (described further above).

Before using this Site, please read our Website privacy policy and Notice of Privacy Practices (PDF) . By agreeing to these Terms, you agree to the Terms of our Website privacy policy. The Website privacy policy includes our Notice of Privacy Practices (PDF) which we consider to be part of these Terms. Any personal information or protected health information you provide us as a result of your using this Site will be handled as stated in those documents.

This Site is owned and operated by HealthPartners UnityPoint Health, Inc., or one of its affiliates, subsidiaries, or other related organizations. HealthPartners UnityPoint Health reserves all rights to the Site except those that we specifically give to you in these Terms of Use. Among our reserved rights is the right to change or discontinue this Site and information on it (in whole or in part) without prior notice.

We have the right to change these terms of use at any time. Any change is effective as soon as we post it to the Site. We will post the date of the latest change at the top of this terms of use page. If you use the Site after a change is posted, you are considered to have accepted the changes. You should visit and reread these terms of use often so you are up-to-date on what they say.

In order to sign up to use various special features or password-protected areas of this Site, you may have to agree to additional rules or other conditions. In such cases, we may ask you to expressly consent to those additional rules or conditions by, for example, checking a box or clicking on an “I agree” or similar button. This type of agreement is known as a “click-through agreement.”

If any of the terms of a click-through agreement are different than the terms of these website terms of use, the terms of the click-through agreement will add to or change these Terms with respect to the matters governed by the click-through agreement. Whether or not a click-through agreement says so, if you sign up for any password-protected area of this Site, you must keep your log-in credentials (such as your username and password) confidential and not share them with others. You will be responsible for anything another person does while using your log-in credentials.

Please also refer to these additional terms of use:

• Email notifications terms of use
• Text alerts terms of use
• Paperless terms of use
• Online account terms of use

Information we provide on the Site is intended for general educational purposes and is not intended to be medical advice to you or any other person. You should always consult with your own medical provider about your health and medical questions, and never rely on this or any other website alone to make medical decisions.

We specifically do not intend for you to interpret anything on this Site as advocating the self-management of your health or medical condition, or used as a substitute for professional medical advice. Never delay seeking medical advice or disregard any medical advice you have received from your provider because of anything you read on the Site.

The copyright and other intellectual property for the Content of the Site is owned by HealthPartners, Inc. and used under agreement by HealthPartners UnityPoint Health. (“Content” includes text, graphics, images, and other material, and includes any software that permits you to visit or use the Site that we have developed or have a legal license to use.) Neither you nor anyone else has or gets any right, title or interest in and to the Content by simply visiting or using the site.

Under the terms of the Digital Millennium Copyright Act, if you send our “Designated Agent” (shown below) a notice that Content on our Site infringes your copyrights, we will promptly remove or disable access to the infringing Content.

A notice for this purpose must contain all of the following information:

• A physical or electronic signature of a person authorized to act on behalf of the owner of the right that you believe is being infringed; and
• Identification of the copyrighted work that you believe is being infringed; and
• A description of the Content that you believe is infringing and should be removed; and
• Enough information so we can find the infringing Content on our Site; and
• Enough information so that we can contact you, including your name, address, and telephone number and email address (or both); and
• A statement that you believe in good faith that use of the material in the manner complained about is not authorized by the copyright owner, its agent, or the law; and
• A statement that the information in your notice is accurate and, under the penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed

When we receive a notice that has this information, we will remove or disable access to the content in question.

We will notify the source of the infringing content of your complaint and our actions. In some cases, if the source of the content provides us with additional information that convinces us that the content should not have been removed, we may reinstate it.

You may want to consult with a lawyer before filing a notice or responding to a notice filed by someone else.

Send the notice to our Designated Agent at:

Leader of Web and Mobile
HealthPartners, Inc.
Attention: Leader of Web and Mobile
8170 33rd Ave. S.
Bloomington, MN 55425

You may also call Website Support at 952-853-8888 or 877-726-0203, available Monday–Friday from 8 a.m. to 5 p.m. CT.

We give you permission to visit and use this Site and to display, download or print portions of it temporarily for your personal, educational and noncommercial use, but only if you obey the law and comply with these restrictions and the other Terms.

You may view or download copies of the material on the Site only for your own personal use. You may not – and may not knowingly allow anyone else to – do any of the following things:

1. Use the Site for commercial (money-making) purposes or otherwise use the Site for the benefit of anyone other than you or us.
2. Use this Site for any illegal purpose or to transmit material that is, in HealthPartners' sole discretion, unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful or embarrassing to any other person.
3. Upload or transmit any communication or content that may infringe on or violate the rights of another person, including copyright or intellectual property of another.
4. Reverse engineer or attempt to discover any underlying ideas, source code, processes, techniques, technology, design, formula, engineering or algorithms of the Site.
5. Reverse engineer, disassemble, decompile, reproduce, transcribe, translate into any language or computer language, re-transmit in any form by any means, resell or redistribute the Content without our prior written consent.
6. Attempt to disable (“hack”) or otherwise interfere with the proper functioning of this Site.

The trade names, trademarks, service marks, logos, and slogans (“Marks”) contained in the Site are used under license by HealthPartners UnityPoint Health, its subsidiaries and affiliates, or to another party that we have allowed to place its mark on our Site. You are not authorized to use a Mark in any advertisement, publicity, or in any other commercial manner without getting the written permission in advance of the owner of the Mark.

Our displaying someone else’s Mark does not mean that we endorse, sponsor, or recommend that party’s product, service, or process.

The Site and Content may have links to websites operated by third parties. We provide the links solely for convenience and reference, and not because we endorse the content of anyone else’s website. We cannot guarantee the accuracy of any information or materials on the other websites.

While we try to keep the Content on the Site as accurate as possible, we cannot and do not guarantee the reliability, accuracy, completeness or appropriateness of any information or Content on the Site (including links to other sites operated by third parties).

We do not make any promises about the results that may be obtained from using the Content on the Site. You therefore use the Content on the Site at your own risk.

The information and Content on the Site is provided AS IS WITHOUT WARRANTY OF ANY KIND, AND WE DISCLAIM ANY EXPRESS AND IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We are not liable for any delay, inaccuracy, error or omission with respect to the Site, or the transmission or delivery of all or any part of it, or for any damage or results that arise from your use of the Site.

This Site resides in the State of Minnesota. The existence of the Site and the fact that you can access it from anywhere is not intended and should not be construed to mean that we are conducting business in all states of the United States of America. Neither do we consent or submit to the personal jurisdiction of the state or federal courts in any state in the United States, except the State of Minnesota. By using our Site, you are agreeing that any claim or action arising directly or indirectly from the use of the Site will be construed in all respects under the laws of the State of Minnesota, exclusive of its choice of law or conflict of law’s provisions.

You may direct questions or concerns about these terms of use to 952-853-8888 or 877-726-0203, available Monday–Friday from 8 a.m. to 5 p.m. CT, or in writing to:

HealthPartners
Attention: Office of Integrity and Compliance
8170 33rd Ave. S.
Bloomington, MN 55425

At HealthPartners UnityPoint Health, we’re committed to ensuring digital accessibility on our website for people with disabilities. We’re continually improving the user experience for everyone who comes to our website and applying current digital accessibility standards.

We employ formal accessibility quality assurance methods, including manual testing for:

• NVDA - Windows
• VoiceOver - iPhone

We welcome feedback on the accessibility of our website. Please let us know if we can do a better job removing any barriers you may have encountered on our website by emailing accessibility@healthpartners.com.

If you have another concern or need help with your online account, please contact Member Services at 866-843-3461 (TTY 711). A member of our team will work to resolve your issue.

In the event you must change your current primary care physician, specialty care physician or general hospital provider because that provider leaves the network or because your employer changed health plan offerings, you may have the right to continue receiving services from your current provider for a period of time under state or federal law.

Conditions that qualify for this benefit are:

• Continuation of treatment for up to 90 days for insureds undergoing active treatment for a chronic or acute medical condition (this includes behavioral health conditions); or
• A specified course of treatment for a terminal illness or a related condition, for a period of up to 90 days; or
• Pregnancy within the first trimester, for up to 90 days; or
• Pregnancy beyond the first trimester, with such care continuing through the postpartum care related to the childbirth and delivery.

You may also request continuity of care benefits for culturally appropriate services or when we do not have a provider who can communicate with you directly or through an interpreter.

Continuity of care benefits will not be available or may be discontinued if the provider is terminated from the network for misconduct.

Call Member Services at 866-843-3461 (TTY 711) for further information regarding continuity of care benefits.